Soul-level guidance through the Akashic Records. Healing through energy clearing.
Clarity, healing and deeper self-knowledge.
Begin Your JourneyEach soul's journey is unique. Whether you seek clarity through your Akashic Records, or healing through energetic clearing, I am honoured to walk alongside you.
Akashic Records Reading
A complete two-part experience: a detailed PDF reading delivered within 48 hours, followed by a 30-minute video consultation.
Healing Session
Energetic clearing through Healing Remembered and Quantum Healing, with a detailed PDF outlining what was released, delivered within 24 hours.
Welcome, dear soul.
My name is Paula Sakuma. I am an Akashic Records practitioner, medium and healer, working with souls worldwide who are seeking clarity, healing, and a deeper understanding of their path.
Read My StoryWhat people are saying
I am a Frenchman brought up in Lycées and universities where only reason and Cartesian thought have room. All my life, I relied on science to understand and explain all aspects of our lives. That was until I met Paula, who, in a few minutes, dramatically changed all that. Her few words about past events and the present situation of my life, which she could not possibly know, left me absolutely stunned and amazed.
Of course, reason cannot explain this talent…
When I began sessions with Paula, I was experiencing persistent lower back pain that I would rate as an 8 out of 10. After working with her, that pain reduced to an intermittent 1 or 2, something I honestly didn't think was possible through energy work alone. I had never experienced Quantum Healing before and wasn't entirely sure what it involved, but after speaking with Paula, I was interested to try something beyond the physical and conventional. What surprised me most was how tangible the shifts were. With each session, I could physically feel the tension and pain beginning to release. It was as though something beyond just the physical was being addressed. I would absolutely recommend Quantum Healing with Paula to anyone dealing with chronic pain, especially if you've tried everything else. The experience has left a lasting impact on my overall wellbeing.
Our Mission
To guide and empower those who seek to live their most authentic and fulfilling lives, supporting them through deep self-discovery, soul-level healing, and personal transformation, so they may know themselves fully and step boldly into their highest potential.
Our Vision
A world where people are no longer lost or defined by their pain, where every soul has access to the wisdom, clarity, and healing needed to live with purpose, freedom, and deep inner peace.
My Story
If you found your way here, I believe it was no accident.
I'm Paula. I am an Akashic Records practitioner, medium, and healer based between Melbourne, Australia and São Paulo, Brazil, working with souls worldwide who are seeking clarity, healing, and a deeper understanding of their path.
My connection to the spiritual world began before I could even understand it. At just two years old, I saw the spirit of my beloved grandmother in my family home shortly after her passing. Pointing to the room, I told the woman carrying me "Look, it's grandma!" leaving her completely surprised and in awe.
I grew up in a home where Spirit was part of everyday life. My mother is both a medium and a healer, and conversations about spiritual experiences were completely natural between us. When my own gifts began to develop, I had someone who understood, and that gift of guidance stayed with me.
A profound personal experience in my adult life deepened my commitment to this path and made me realise that my gifts were not something to carry quietly. They were something to share.
Over the years I have dedicated myself to developing and refining my practice under the mentorship of some of the world's most respected spiritual teachers, including Lisa Williams and Tony Stockwell. Alongside my mediumistic work, I hold a Bachelor's degree in Food and Nutrition and have trained extensively in Reiki (Levels I, II and III), Transcendental Meditation, Remedial Massage, Applied Kinesiology, Access Bars, and Quantum Healing.
Nutritional guidance occasionally emerges organically within readings, reflecting the deep connection between the body, the soul, and overall wellbeing.
It is with deep honour and humility that I offer this work to you. The Akashic Records have become my most sacred tool, a place of extraordinary clarity, healing, and soul-level truth that I am privileged to access on your behalf.
If you feel called to this work, I would love to guide you.
Paula
Akasha and the Akashic Records
Akasha is an all-pervasive field of energy that exists within and around everything in creation.
Within this field, every experience, thought, emotion and event is recorded across time, spanning past, present and the infinite possibilities of the future. It is a cosmic memory, a universal intelligence that can be accessed through the mind and consciousness of any soul willing to seek it.
Within the Akasha exist the Akashic Records, a profound tool for self-knowledge at the level of the soul. Every soul has its own records, accessible at any time, containing the complete story of who you are, who you have been, and who you have the potential to become.
Your Akashic Records hold the history of every life your soul has ever lived. They contain your gifts, your talents, your life's purpose, your soul missions, the lessons you came here to learn, and the possibilities available to you in this lifetime.
Beyond the individual, the Akashic Records also hold the memory of every event that has ever occurred across humanity and the entire Universe. They are, in essence, the living library of all that has ever been and all that could ever be.
Healing Modalities
What is Healing Remembered?
Healing Remembered is a powerful and comprehensive energy healing modality that works at the deepest levels of the soul. It addresses the root causes of what holds us back in life, going far beyond surface level symptoms to clear the energetic patterns, emotional wounds, limiting beliefs and entity attachments that keep us stuck, disconnected or in pain.
Through this modality, stagnant and dense energies are identified and released, creating space for profound shifts in how you feel, think and experience your life. It works across multiple dimensions of your being, addressing not only your current life experiences but also the deeper spiritual layers that influence your everyday reality.
Healing Remembered is particularly efficient for clearing entity attachments, clearing emotional blocks from the heart, and restoring the natural flow of your energy field. The result is a greater sense of clarity, freedom, lightness and alignment with your true self.
What is Quantum Healing?
Quantum Healing works with the understanding that everything in existence is energy, and that healing can occur beyond the boundaries of time, space and physical proximity. Through focused intention and multidimensional awareness, energetic blocks, resistance and deeply held patterns can be progressively cleared, supporting lasting transformation at the soul level.
This modality is especially effective for releasing stuck energies that have not responded to other healing approaches. It works with the quantum field to facilitate shifts at the soul level, helping you move forward with greater ease, confidence and inner peace.
Certified Practitioner of Healing Remembered and Quantum Healing.
Akashic Records Reading
A complete two-part experience designed to bring you soul-level clarity, guidance and deep understanding of your path.
What to Expect — The Process
Your Reading
Once your booking and payment are confirmed, I will perform your Akashic Records reading within 48 hours. You will receive a detailed PDF with all the insights, guidance and messages received during the reading.
Your Follow-Up Call
Within 48 hours of receiving your PDF, please book your 30-minute video call with me. This call is intended to discuss your reading and clarify any questions about what was shared.
What Is Included
- A full Akashic Records reading performed within 48 hours of booking confirmation
- A detailed PDF with all insights, guidance and messages received during the reading
- A 30-minute follow-up video call to discuss your reading and clarify questions
How to Prepare — What I Need From You
At the time of booking, please provide the following:
- Your full name (as given at birth)
- Your date of birth
- Your questions (maximum of 5)
Booking Terms and Conditions
By booking a session with Paula Sakuma, you acknowledge and agree to the following terms.
All services provided by Paula Sakuma, including Akashic Records readings and healing sessions, are intended for personal guidance and spiritual exploration. The information shared during any session is not intended to replace professional advice in any legal, medical, financial, psychological or mental health matter.
Any decisions, actions or choices made based on the information received during a session are solely your own responsibility. All readings and healing sessions are subjective in nature, and should not be regarded as definitive, factual, or predictive advice.
Paula Sakuma strongly advises and encourages all clients to seek independent guidance from a licensed and qualified professional for any matter requiring expert consultation in the areas of law, medicine, finance, psychology or mental health. By booking a session, you acknowledge and agree that, to the maximum extent permitted by law, Paula Sakuma shall not be liable for any direct, indirect or consequential loss, damage or harm arising from the use of any services provided, including any actions or decisions taken based on information shared during a session. Nothing in this Disclaimer purports to exclude, restrict, or modify any non-excludable consumer guarantees, statutory rights, or remedies available to you under the Australian Consumer Law or any other applicable legislation.
If you are experiencing suicidal thoughts or a mental health crisis, you are urged to contact your local crisis support service immediately. The services provided by Paula Sakuma are not designed, intended, or equipped to address mental health emergencies and should not be used as a substitute for professional mental health care.
By proceeding with your booking, you confirm that you are 18 years of age or older and that you have read, understood and agreed to this Disclaimer.
Healing Session
Energetic clearing through Healing Remembered and Quantum Healing, delivered remotely with a detailed PDF outlining all that was released.
What to Expect — The Process
Booking & Permission
After booking, you will receive a confirmation email containing the permission text required for the healing. You will be asked to reply confirming your agreement before the session begins.
Your Healing Session
Once permission is received, I will perform your healing session remotely. The work is done in my own sacred space, with full focus and intention dedicated to your highest good.
Your Detailed PDF
Within 24 hours of your session, you will receive a detailed PDF outlining everything that was identified, cleared and released during your healing.
What Is Included
- A remote healing session using Healing Remembered and Quantum Healing
- A detailed PDF delivered within 24 hours describing all that was released
How to Prepare — What I Need From You
After booking, you will receive an email with the permission text and instructions on how to confirm your agreement before the session begins.
For more information about Healing Remembered and Quantum Healing, please visit our Healing Modalities page.
Booking Terms and Conditions
By booking a session with Paula Sakuma, you acknowledge and agree to the following terms.
All services provided by Paula Sakuma, including Akashic Records readings and healing sessions, are intended for personal guidance and spiritual exploration. The information shared during any session is not intended to replace professional advice in any legal, medical, financial, psychological or mental health matter.
Any decisions, actions or choices made based on the information received during a session are solely your own responsibility. All readings and healing sessions are subjective in nature, and should not be regarded as definitive, factual, or predictive advice.
Paula Sakuma strongly advises and encourages all clients to seek independent guidance from a licensed and qualified professional for any matter requiring expert consultation in the areas of law, medicine, finance, psychology or mental health. By booking a session, you acknowledge and agree that, to the maximum extent permitted by law, Paula Sakuma shall not be liable for any direct, indirect or consequential loss, damage or harm arising from the use of any services provided, including any actions or decisions taken based on information shared during a session. Nothing in this Disclaimer purports to exclude, restrict, or modify any non-excludable consumer guarantees, statutory rights, or remedies available to you under the Australian Consumer Law or any other applicable legislation.
If you are experiencing suicidal thoughts or a mental health crisis, you are urged to contact your local crisis support service immediately. The services provided by Paula Sakuma are not designed, intended, or equipped to address mental health emergencies and should not be used as a substitute for professional mental health care.
By proceeding with your booking, you confirm that you are 18 years of age or older and that you have read, understood and agreed to this Disclaimer.
Support
I’d love to hear from you! I aim to respond to all messages within 24-48 hours.
Privacy Policy
This Privacy Notice for Paula Sakuma ('we', 'us', or 'our'), describes how and why we might access, collect, store, use, and/or share ('process') your personal information when you use our services ('Services'), including when you:
- Visit our website at https://paulasakuma.com or any website of ours that links to this Privacy Notice
- Engage with us in other related ways, including any marketing or events
Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at hello@paulasakuma.com.
Summary of Key Points
This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics by using our table of contents below to find the section you are looking for.
What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use.
Do we process any sensitive personal information? Some of the information may be considered 'special' or 'sensitive' in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We may process sensitive personal information when necessary with your consent or as otherwise permitted by applicable law.
Do we collect any information from third parties? We do not collect any information from third parties.
How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.
In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.
How do we keep your information safe? We have adequate organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.
What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information.
How do you exercise your rights? The easiest way to exercise your rights is by submitting a data subject access request, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.
Table of Contents
- 1. What information do we collect?
- 2. How do we process your information?
- 3. What legal bases do we rely on to process your information?
- 4. When and with whom do we share your personal information?
- 5. Is your information transferred internationally?
- 6. How long do we keep your information?
- 7. How do we keep your information safe?
- 8. Do we collect information from minors?
- 9. What are your privacy rights?
- 10. Controls for do-not-track features
- 11. Do United States residents have specific privacy rights?
- 12. Do other regions have specific privacy rights?
- 13. Do we make updates to this notice?
- 14. How can you contact us about this notice?
- 15. How can you review, update, or delete the data we collect from you?
1. What Information Do We Collect?
Personal information you disclose to us
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.
Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:
- names
- phone numbers
- email addresses
- billing addresses
- debit/credit card numbers
- date of birth
Sensitive Information. When necessary, with your consent or as otherwise permitted by applicable law, we process the following categories of sensitive information:
- health data
- financial data
- genetic data
- biometric data
- data about a person's sex life or sexual orientation
- information revealing race or ethnic origin
- information revealing political opinions
- information revealing religious or philosophical beliefs
Payment Data. We may collect data necessary to process your payment if you choose to make purchases, such as your payment instrument number, and the security code associated with your payment instrument. All payment data is handled and stored by Stripe. You may find their privacy notice link(s) here: https://stripe.com/au/privacy.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.
Information automatically collected
In Short: Some information — such as your Internet Protocol (IP) address and/or browser and device characteristics — is collected automatically when you visit our Services.
We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.
The information we collect includes:
- Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called 'crash dumps'), and hardware settings).
- Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.
- Location Data. We collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address). You can opt out of allowing us to collect this information either by refusing access to the information or by disabling your Location setting on your device. However, if you choose to opt out, you may not be able to use certain aspects of the Services.
Google API
Our use of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.
2. How Do We Process Your Information?
In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes only with your prior explicit consent.
We process your personal information for a variety of reasons, depending on how you interact with our Services, including:
- To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.
- To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.
- To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.
- To fulfil and manage your orders. We may process your information to fulfil and manage your orders, payments, returns, and exchanges made through the Services.
- To enable user-to-user communications. We may process your information if you choose to use any of our offerings that allow for communication with another user.
- To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.
- To deliver targeted advertising to you. We may process your information to develop and display personalised content and advertising tailored to your interests, location, and more.
- To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
- To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
- To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.
- To save or protect an individual's vital interest. We may process your information when necessary to save or protect an individual's vital interest, such as to prevent harm.
3. What Legal Bases Do We Rely On to Process Your Information?
In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e. legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.
If you are located in the EU or UK, this section applies to you.
The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:
- Consent. We may process your information if you have given us permission (i.e. consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.
- Performance of a Contract. We may process your personal information when we believe it is necessary to fulfil our contractual obligations to you, including providing our Services or at your request prior to entering into a contract with you.
- Legitimate Interests. We may process your information when we believe it is reasonably necessary to achieve our legitimate business interests and those interests do not outweigh your interests and fundamental rights and freedoms. For example, we may process your personal information for some of the purposes described in order to develop and display personalised and relevant advertising content for our users, analyse how our Services are used so we can improve them to engage and retain users, support our marketing activities, diagnose problems and/or prevent fraudulent activities, and understand how our users use our products and services so we can improve user experience.
- Legal Obligations. We may process your information where we believe it is necessary for compliance with our legal obligations, such as to cooperate with a law enforcement body or regulatory agency, exercise or defend our legal rights, or disclose your information as evidence in litigation in which we are involved.
- Vital Interests. We may process your information where we believe it is necessary to protect your vital interests or the vital interests of a third party, such as situations involving potential threats to the safety of any person.
If you are located in Canada, this section applies to you.
We may process your information if you have given us specific permission (i.e. express consent) to use your personal information for a specific purpose, or in situations where your permission can be inferred (i.e. implied consent). You can withdraw your consent at any time.
In some exceptional cases, we may be legally permitted under applicable law to process your information without your consent, including, for example:
- If collection is clearly in the interests of an individual and consent cannot be obtained in a timely way
- For investigations and fraud detection and prevention
- For business transactions provided certain conditions are met
- If it is contained in a witness statement and the collection is necessary to assess, process, or settle an insurance claim
- For identifying injured, ill, or deceased persons and communicating with next of kin
- If we have reasonable grounds to believe an individual has been, is, or may be victim of financial abuse
- If it is reasonable to expect collection and use with consent would compromise the availability or the accuracy of the information and the collection is reasonable for purposes related to investigating a breach of an agreement or a contravention of the laws of Canada or a province
- If disclosure is required to comply with a subpoena, warrant, court order, or rules of the court relating to the production of records
- If it was produced by an individual in the course of their employment, business, or profession and the collection is consistent with the purposes for which the information was produced
- If the collection is solely for journalistic, artistic, or literary purposes
- If the information is publicly available and is specified by the regulations
- We may disclose de-identified information for approved research or statistics projects, subject to ethics oversight and confidentiality commitments
4. When and With Whom Do We Share Your Personal Information?
In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.
Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties, which are designed to help safeguard your personal information. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will also not share your personal information with any organisation apart from us. They also commit to protect the data they hold on our behalf and to retain it for the period we instruct. Third parties are required to maintain the same level of protection as mandated by the EU-US Data Privacy Framework and Swiss-US Data Privacy Framework Principles.
The categories of third parties we may share personal information with are as follows:
- Communication & Collaboration Tools
- Data Storage Service Providers
- Payment Processors
- Performance Monitoring Tools
- Sales & Marketing Tools
- Social Networks
- Website Hosting Service Providers
We also may need to share your personal information in the following situations:
- Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
5. Is Your Information Transferred Internationally?
In Short: We may transfer, store, and process your information in countries other than your own.
Our servers are located in the United States. Regardless of your location, please be aware that your information may be transferred to, stored by, and processed by us in our facilities and in the facilities of the third parties with whom we may share your personal information (see 'When and With Whom Do We Share Your Personal Information?' above), including facilities in the United States, and other countries.
If you are a resident in the European Economic Area (EEA), United Kingdom (UK), or Switzerland, then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this Privacy Notice and applicable law.
European Commission's Standard Contractual Clauses
We have implemented measures to protect your personal information, including by using the European Commission's Standard Contractual Clauses for transfers of personal information between our group companies and between us and our third-party providers. These clauses require all recipients to protect all personal information that they process originating from the EEA or UK in accordance with European data protection laws and regulations. Our Standard Contractual Clauses can be provided upon request. We have implemented similar appropriate safeguards with our third-party service providers and partners and further details can be provided upon request.
EU-US and Swiss-US Data Privacy Framework
We comply with the EU-US Data Privacy Framework and the Swiss-US Data Privacy Framework as set forth by the US Department of Commerce with regard to the processing of personal data received from the EU and Switzerland. We have certified to the US Department of Commerce that we adhere to the EU-US Data Privacy Framework Principles and the Swiss-US Data Privacy Framework Principles. If there is any conflict between the terms in this Privacy Notice and the Data Privacy Framework Principles, the Principles shall govern.
Pursuant to the Data Privacy Framework, EU and Swiss individuals have the right to obtain our confirmation of whether we maintain personal information relating to you in the United States. Upon request, we will provide you with access to the personal information that we hold about you. You may also correct, amend, or delete the personal information we hold about you. An individual who seeks access, or who seeks to correct, amend, or delete inaccurate data transferred to the United States under the Data Privacy Framework, should direct their query to hello@paulasakuma.com. If requested to remove data, we will respond within a reasonable timeframe.
If we have received your personal information in the United States and subsequently transfer that information to a third party acting as our agent, and such third party agent processes your personal information in a manner inconsistent with the Data Privacy Framework Principles, we will remain liable unless we can prove we are not responsible for the event giving rise to the damage.
We will provide an individual opt-out choice, or opt-in for sensitive data, before we share your data with third parties other than our agents, or before we use it for a purpose other than which it was originally collected or subsequently authorised. To request to limit the use and disclosure of your personal information, please submit a written request to hello@paulasakuma.com.
In compliance with the Data Privacy Framework Principles, we commit to resolve complaints about your privacy and our collection or use of your personal information transferred to the United States pursuant to the Data Privacy Framework. EU and Swiss individuals with Data Privacy Framework inquiries or complaints should first contact us by email at hello@paulasakuma.com.
In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Please be sure to review the following sections of this Privacy Notice for additional details relevant to our participation in the Data Privacy Framework program:
- What Information Do We Collect? To learn more about the types of personal data we collect.
- How Do We Process Your Information? To learn more about the purposes for which we collect and use personal information about you.
- When and With Whom Do We Share Your Personal Information? To learn more about the type or identity of third parties to which we disclose personal information, and the purposes for which we do so.
- What Are Your Privacy Rights? To learn more about the right of individuals to access their personal data.
6. How Long Do We Keep Your Information?
In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements).
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymise such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.
7. How Do We Keep Your Information Safe?
In Short: We aim to protect your personal information through a system of organisational and technical security measures.
We have implemented appropriate and reasonable technical and organisational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.
8. Do We Collect Information From Minors?
In Short: We do not knowingly collect data from or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction.
We do not knowingly collect, solicit data from, or market to children under 18 years of age or the equivalent age as specified by law in your jurisdiction, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18 or the equivalent age as specified by law in your jurisdiction or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Services. If we learn that personal information from users less than 18 years of age or the equivalent age as specified by law in your jurisdiction has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data we may have collected from children under age 18 or the equivalent age as specified by law in your jurisdiction, please contact us at hello@paulasakuma.com.
9. What Are Your Privacy Rights?
In Short: Depending on your state of residence in the US or in some regions, such as the European Economic Area (EEA), United Kingdom (UK), Switzerland, and Canada, you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time, depending on your country, province, or state of residence.
In some regions (like the EEA, UK, Switzerland, and Canada), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; (iv) if applicable, to data portability; and (v) not to be subject to automated decision-making. If a decision that produces legal or similarly significant effects is made solely by automated means, we will inform you, explain the main factors, and offer a simple way to request human review. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'How Can You Contact Us About This Notice?' below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, which may be express and/or implied consent depending on the applicable law, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section 'How Can You Contact Us About This Notice?' below.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, when applicable law allows, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
If you have questions or comments about your privacy rights, you may email us at hello@paulasakuma.com.
10. Controls for Do-Not-Track Features
Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage, no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this Privacy Notice.
California law requires us to let you know how we respond to web browser DNT signals. Because there currently is not an industry or legal standard for recognising or honouring DNT signals, we do not respond to them at this time.
11. Do United States Residents Have Specific Privacy Rights?
In Short: If you are a resident of California, Colorado or Florida, you may have the right to request access to and receive details about the personal information we maintain about you and how we have processed it, correct inaccuracies, get a copy of, or delete your personal information. You may also have the right to withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. More information is provided below.
Categories of Personal Information We Collect
The table below shows the categories of personal information we have collected in the past twelve (12) months. The table includes illustrative examples of each category and does not reflect the personal information we collect from you. For a comprehensive inventory of all personal information we process, please refer to the section 'What Information Do We Collect?'
| Category | Examples | Collected |
|---|---|---|
| A. Identifiers | Contact details, such as real name, alias, postal address, telephone or mobile contact number, unique personal identifier, online identifier, Internet Protocol address, email address, and account name | NO |
| B. Personal information as defined in the California Customer Records statute | Name, contact information, education, employment, employment history, and financial information | NO |
| C. Protected classification characteristics under state or federal law | Gender, age, date of birth, race and ethnicity, national origin, marital status, and other demographic data | NO |
| D. Commercial information | Transaction information, purchase history, financial details, and payment information | NO |
| E. Biometric information | Fingerprints and voiceprints | NO |
| F. Internet or other similar network activity | Browsing history, search history, online behaviour, interest data, and interactions with our and other websites, applications, systems, and advertisements | NO |
| G. Geolocation data | Device location | NO |
| H. Audio, electronic, sensory, or similar information | Images and audio, video or call recordings created in connection with our business activities | NO |
| I. Professional or employment-related information | Business contact details in order to provide you our Services at a business level or job title, work history, and professional qualifications if you apply for a job with us | NO |
| J. Education Information | Student records and directory information | NO |
| K. Inferences drawn from collected personal information | Inferences drawn from any of the collected personal information listed above to create a profile or summary about, for example, an individual's preferences and characteristics | NO |
| L. Sensitive personal Information | — | NO |
We may also collect other personal information outside of these categories through instances where you interact with us in person, online, or by phone or mail in the context of:
- Receiving help through our customer support channels;
- Participation in customer surveys or contests; and
- Facilitation in the delivery of our Services and to respond to your inquiries.
Sources of Personal Information
Learn more about the sources of personal information we collect in 'What Information Do We Collect?'
How We Use and Share Personal Information
Learn more about how we use your personal information in the section 'How Do We Process Your Information?'
Will your information be shared with anyone else? We may disclose your personal information with our service providers pursuant to a written contract between us and each service provider. Learn more about how we disclose personal information in the section 'When and With Whom Do We Share Your Personal Information?'
We may use your personal information for our own business purposes, such as for undertaking internal research for technological development and demonstration. This is not considered to be 'selling' of your personal information.
We have not sold or shared any personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. We have disclosed personal information to third parties for a business or commercial purpose in the preceding twelve (12) months. The categories of third parties to whom we disclosed personal information for a business or commercial purpose can be found under 'When and With Whom Do We Share Your Personal Information?'
Your Rights
You have rights under certain US state data protection laws. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law. These rights include:
- Right to know whether or not we are processing your personal data
- Right to access your personal data
- Right to correct inaccuracies in your personal data
- Right to request the deletion of your personal data
- Right to obtain a copy of the personal data you previously shared with us
- Right to non-discrimination for exercising your rights
- Right to opt out of the processing of your personal data if it is used for targeted advertising (or sharing as defined under California's privacy law), the sale of personal data, or profiling in furtherance of decisions that produce legal or similarly significant effects ('profiling')
Depending upon the state where you live, you may also have the following rights:
- Right to obtain a list of the categories of third parties to which we have disclosed personal data (as permitted by applicable law, including the privacy law in California)
- Right to limit use and disclosure of sensitive personal data (as permitted by applicable law, including the privacy law in California)
- Right to opt out of the collection of sensitive data and personal data collected through the operation of a voice or facial recognition feature (as permitted by applicable law, including the privacy law in Florida)
How to Exercise Your Rights
To exercise these rights, you can contact us by submitting a data subject access request, by emailing us at hello@paulasakuma.com, or by referring to the contact details at the bottom of this document.
Under certain US state data protection laws, you can designate an authorised agent to make a request on your behalf. We may deny a request from an authorised agent that does not submit proof that they have been validly authorised to act on your behalf in accordance with applicable laws.
Request Verification
Upon receiving your request, we will need to verify your identity to determine you are the same person about whom we have the information in our system. We will only use personal information provided in your request to verify your identity or authority to make the request. However, if we cannot verify your identity from the information already maintained by us, we may request that you provide additional information for the purposes of verifying your identity and for security or fraud-prevention purposes.
If you submit the request through an authorised agent, we may need to collect additional information to verify your identity before processing your request and the agent will need to provide a written and signed permission from you to submit such request on your behalf.
Appeals
Under certain US state data protection laws, if we decline to take action regarding your request, you may appeal our decision by emailing us at hello@paulasakuma.com. We will inform you in writing of any action taken or not taken in response to the appeal, including a written explanation of the reasons for the decisions. If your appeal is denied, you may submit a complaint to your state attorney general.
12. Do Other Regions Have Specific Privacy Rights?
In Short: You may have additional rights based on the country you reside in.
Australia and New Zealand
We collect and process your personal information under the obligations and conditions set by Australia's Privacy Act 1988 and New Zealand's Privacy Act 2020 (Privacy Act).
This Privacy Notice satisfies the notice requirements defined in both Privacy Acts, in particular: what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.
If you do not wish to provide the personal information necessary to fulfil their applicable purpose, it may affect our ability to provide our services, in particular:
- offer you the products or services that you want
- respond to or help with your requests
At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'How Can You Review, Update, or Delete the Data We Collect From You?'
If you believe we are unlawfully processing your personal information, you have the right to submit a complaint about a breach of the Australian Privacy Principles to the Office of the Australian Information Commissioner and a breach of New Zealand's Privacy Principles to the Office of New Zealand Privacy Commissioner.
Republic of South Africa
At any time, you have the right to request access to or correction of your personal information. You can make such a request by contacting us by using the contact details provided in the section 'How Can You Review, Update, or Delete the Data We Collect From You?'
If you are unsatisfied with the manner in which we address any complaint with regard to our processing of personal information, you can contact the office of the regulator, the details of which are:
The Information Regulator (South Africa)
General enquiries: enquiries@inforegulator.org.za
Complaints (complete POPIA/PAIA form 5): PAIAComplaints@inforegulator.org.za & POPIAComplaints@inforegulator.org.za
13. Do We Make Updates to This Notice?
In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this Privacy Notice from time to time. The updated version will be indicated by an updated 'Revised' date at the top of this Privacy Notice. If we make material changes to this Privacy Notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Notice frequently to be informed of how we are protecting your information.
14. How Can You Contact Us About This Notice?
If you have questions or comments about this notice, you may contact us by email: hello@paulasakuma.com.
15. How Can You Review, Update, or Delete the Data We Collect From You?
Based on the applicable laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to request we limit the use or disclosure of your personal information or withdraw your consent to our processing of your personal information. These rights may be limited in some circumstances by applicable law. To request to review, update, or delete your personal information, please fill out and submit a data subject access request.
This Privacy Policy was created using Termly's Privacy Policy Generator.
Terms of Use
1. About These Terms
These Terms of Use ('Terms') govern your use of the services provided by Paula Sakuma ('we', 'us', or 'our') through the website paulasakuma.com (the 'Website'). By booking a service or using this Website, you agree to be bound by these Terms.
If you do not agree to these Terms, please do not use our services or Website.
2. About Our Services
Paula Sakuma offers spiritual guidance services, including:
- Akashic Records Readings: Remote readings delivered in two parts for a single price: a detailed PDF document and a 30-minute follow-up video call.
- Healing Sessions: Remote energy healing services using Healing Remembered and Quantum Healing, with a detailed PDF document outlining what was released.
All services are delivered remotely. There are no in-person sessions.
3. Eligibility
Our services are intended for individuals aged 18 years and over. By booking a service, you confirm that you are at least 18 years of age.
4. Bookings, Payment, Cancellations and Refunds
- All bookings must be made through our official booking system.
- Prices are clearly displayed in AUD (Australian Dollars) on the Website at the time of booking.
Payment
Full payment is required at the time of booking. Because preparation for your remote reading or healing session begins immediately upon purchase, bookings cannot be cancelled once payment has been processed. If you need to reschedule the follow-up video call, please contact us and we will arrange an alternative time where reasonably possible.
Change of Mind
In accordance with the Australian Consumer Law, we are not legally required to provide a refund if you simply change your mind, find the service cheaper elsewhere, or experience a change in personal circumstances after booking.
Your Rights Under Australian Consumer Law
Nothing in this policy excludes your statutory rights under the Australian Consumer Law. You are entitled to a remedy if our service:
- Fails to be delivered (such as never receiving your reading or healing PDF document).
- Has a major failure, including being significantly different from what was advertised.
If a service fails to be delivered, you may be entitled to a refund or alternative remedy. To make a claim, please contact us at hello@paulasakuma.com.
Technical Issues
If you experience technical issues accessing your follow-up video call due to a failure on our part (such as an internet outage on our end, or a non-functioning meeting link we provided), we will reschedule the session at no additional cost.
Chargebacks and Disputes
We encourage you to contact us directly at hello@paulasakuma.com to resolve any concerns before initiating a credit card chargeback. If you initiate a chargeback for a service that was completed and delivered as described, and the dispute is determined in our favour, you agree to reimburse us for any chargeback fees levied by our payment processor.
5. Service Delivery
Akashic Records Reading: Delivered as a PDF document by email within 48 hours of your scheduled booking date.
Healing Session: PDF document outlining what was released delivered within 24 hours of your scheduled booking date.
Follow-up Video Call: For Akashic Reading clients only, booked via a link provided in the email containing your PDF. This call is included in the price of your Akashic Records Reading at no additional cost. If you need to reschedule your follow-up call, please contact us and we will arrange an alternative time where reasonably possible.
You are responsible for providing accurate contact information at the time of booking and for ensuring our emails are not blocked by spam filters.
6. Third-Party Services
Our services rely on third-party platforms to operate, including Stripe for payment processing, Calendly for bookings, and Google Meet for video calls. These platforms are not owned or controlled by us, and your use of them is subject to their own terms and privacy policies.
To the maximum extent permitted by Australian law, we are not responsible for the performance, availability, or security of these third-party platforms, or for how they collect and handle your information under their own terms. We encourage you to review the terms and privacy policies of any third-party platform you use in connection with our services.
7. Client Conduct
By engaging our services, you agree to:
- Treat us with respect during all interactions, including emails and video calls.
- Provide truthful information at the time of booking.
- Not record any video calls without our prior written consent.
- Not share or distribute the PDF documents we provide without our consent.
We reserve the right to refuse service or terminate sessions if a client behaves abusively, threateningly, or inappropriately. In such cases, no refund will be provided.
8. Intellectual Property
All content on this Website, including text, images, the Paula Sakuma logo, and PDF documents delivered to clients, is the intellectual property of Paula Sakuma and is protected by Australian and international copyright laws.
You may use the PDF documents we provide for your personal, non-commercial use only. You may not reproduce, distribute, modify, or commercially exploit any content without our prior written consent.
9. Privacy
Our collection and use of your personal information is governed by our Privacy Policy. By booking a service, you agree to the terms of our Privacy Policy.
10. Limitation of Liability
To the maximum extent permitted by Australian law:
- Our total liability to you for any loss or damage arising from our services is limited to the amount you paid for the specific service.
- We are not liable for any indirect, consequential, or incidental damages.
- Nothing in these Terms excludes any rights you have under the Australian Consumer Law that cannot legally be excluded.
11. Force Majeure
We are not liable for any failure to deliver services due to circumstances beyond our reasonable control, including but not limited to: natural disasters, illness, technical failures of third-party platforms (such as Google Meet, Calendly, Stripe), or internet outages. In such cases, we will reschedule your service as soon as reasonably possible.
12. Changes to These Terms
We may update these Terms from time to time. The most recent version will always be available on our Website. Bookings made after any update will be governed by the updated Terms.
13. Governing Law
These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria, Australia.
14. Contact
For any questions about these Terms, please contact us at: hello@paulasakuma.com.
Disclaimer
This Disclaimer is subject to change at any time at the sole discretion of Paula Sakuma. Your continued access to, or use of, the services provided constitutes your formal agreement to comply with the most current version of this Disclaimer.
All services provided by Paula Sakuma, including Akashic Records readings and healing sessions, are intended for personal guidance and spiritual exploration. The information shared during any session is not intended to replace professional advice in any legal, medical, financial, psychological or mental health matter.
Any decisions, actions or choices made based on the information received during a session are solely your own responsibility. All readings and healing sessions are subjective in nature, and should not be regarded as definitive, factual, or predictive advice.
Paula Sakuma strongly advises and encourages all clients to seek independent guidance from a licensed and qualified professional for any matter requiring expert consultation in the areas of law, medicine, finance, psychology or mental health. By booking a session, you acknowledge and agree that, to the maximum extent permitted by law, Paula Sakuma shall not be liable for any direct, indirect or consequential loss, damage or harm arising from the use of any services provided, including any actions or decisions taken based on information shared during a session. Nothing in this Disclaimer purports to exclude, restrict, or modify any non-excludable consumer guarantees, statutory rights, or remedies available to you under the Australian Consumer Law or any other applicable legislation.
If you are experiencing suicidal thoughts or a mental health crisis, you are urged to contact your local crisis support service immediately. The services provided by Paula Sakuma are not designed, intended, or equipped to address mental health emergencies and should not be used as a substitute for professional mental health care.
By proceeding with your booking, you confirm that you are 18 years of age or older and that you have read, understood and agreed to this Disclaimer.